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What to do if you fall ill with COVID-19 symptoms whilst visiting

July 22, 2020

Important Information

If you develop COVID-19 symptoms during your visit, do not ignore or try to hide your symptoms. It is important you act quickly to help yourself and protect those around you.

It is your responsibility to stay safe and keep others safe.

COVID-19 symptoms are:

  • A new, continuous cough
  • High temperature
  • A loss or change to your sense of small or taste

If you feel unwell and experience any COVID-19 symptoms you must:

  • Stay indoors and self-isolate
  • Arrange a test using your holiday address

Do not ignore your symptoms: self-isolating and getting tested quickly is the best way that you can stay safe and protect others.

You MUST notify your accommodation provider.

If you need medical advice while you wait for your test results please contact your regular (home) GP or call 111.

If you are staying or travelling with others, they must also self-isolate and take appropriate action based on your test result.

How do I book a test?

What should I do if my test is positive?

If you feel well enough to travel and do not need to use public transport, you should return home as quickly and directly as you can.

If you feel so unwell that you cannot travel or cannot avoid public transport, you should continue to isolate and call 111 for further advice.

It is important that you do not use public transport. You must also tell your accommodation provider that you have tested positive.

My test was negative, can I stay?

Stay and enjoy your visit as planned but if you need medical assistance please call your own regular GP or 111.

Who to contact if you're unwell?

  • If you are ill and need medical advice, call 111 or your own GP
  • In the event of a medical emergency, call 999

For further advice on COVID-19:

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We are proud to share that Riverside Holiday Village has achieved the Environmental and Sustainability Award at the prestigious Somerset Business Awards 2025. This award recognises companies or individuals who can demonstrate a positive and long-term impact on the environment within their businesses. With evidence to show how they have improved environmental performance, implemented the efficient use of resources or supported sustainable development or environmentally-friendly schemes. We were also shortlisted for the Medium Business of the Year Award . Speaking about the awards, David Crew, Somerset Chamber Managing Director, said; 'Every year the awards recognise and honour the achievements of our vibrant business community. The economic situation may be challenging, but Somerset’s business community had again shown resilience and excellence across all sectors.'. Commenting after the awards dinner, which was held at The Pavillion in Weston-super-Mare, David Tattersall, Group Manager at West Country Parks, commented; 'We are delighted to have achieved this award. As a business, we have become increasingly aware of our environmental responsibilities; from reducing waste and energy use, to increasing biodiversity and supporting eco-friendly initiatives, we have really embraced this element of our business over the last few years and it's fantastic to have had all of our hard work recognised.' We would like to thank our visitors, supporters and all of our fantastic team for your support.
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