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What to do if you fall ill with COVID-19 symptoms whilst visiting

July 22, 2020

Important Information

If you develop COVID-19 symptoms during your visit, do not ignore or try to hide your symptoms. It is important you act quickly to help yourself and protect those around you.

It is your responsibility to stay safe and keep others safe.

COVID-19 symptoms are:

  • A new, continuous cough
  • High temperature
  • A loss or change to your sense of small or taste

If you feel unwell and experience any COVID-19 symptoms you must:

  • Stay indoors and self-isolate
  • Arrange a test using your holiday address

Do not ignore your symptoms: self-isolating and getting tested quickly is the best way that you can stay safe and protect others.

You MUST notify your accommodation provider.

If you need medical advice while you wait for your test results please contact your regular (home) GP or call 111.

If you are staying or travelling with others, they must also self-isolate and take appropriate action based on your test result.

How do I book a test?

What should I do if my test is positive?

If you feel well enough to travel and do not need to use public transport, you should return home as quickly and directly as you can.

If you feel so unwell that you cannot travel or cannot avoid public transport, you should continue to isolate and call 111 for further advice.

It is important that you do not use public transport. You must also tell your accommodation provider that you have tested positive.

My test was negative, can I stay?

Stay and enjoy your visit as planned but if you need medical assistance please call your own regular GP or 111.

Who to contact if you're unwell?

  • If you are ill and need medical advice, call 111 or your own GP
  • In the event of a medical emergency, call 999

For further advice on COVID-19:

Latest News

By Kim Boyd December 9, 2024
We are delighted to share that Riverside Holiday Village has been named the Holiday Park of the Year at this year's Bristol, Bath and Somerset Tourism Awards held at Batch Country House at Lympsham in Somerset. This award recognises holiday parks, sites and villages that provide exceptional guest experiences across static vans, touring pitches and more with a wide range of facilities and entertainment. Marketing Executive, Kim Boyd, was also named Unsung Hero . The Unsung Hero Award recognises an individual working for a tourism business who excels in their role and deserves to be applauded for their work and commitment to the industry. Awards Director Nell Barrington said “For many it has been a really challenging year but tonight was all about celebration and recognising those businesses who go above and beyond every day to ensure every visitor has a fantastic, truly memorable experience. It is great that they get recognition for all their efforts and my sincere congratulations go to them for everything they do to put Bristol, Bath, Somerset and beyond on the map.” Giles Adams from VisitSomerset continued “I am delighted that the core ethos and hard work of Somerset tourism businesses is continuously recognised. Our county is all about authenticity and giving value for money. The awards help to ensure that our consumers understand and value what we all represent by recognising and rewarding our quality offer.” Kathryn Davis from VisitWest told us “We are thrilled that so many of our businesses have been rewarded for all their incredible achievements this year with their success at the awards and look forward to seeing some of our winners hopefully progress into the national Visit England for Excellence finals next year. We have so many iconic destinations and world class experiences in the region, it is important to remember to celebrate this, and that tourism doesn’t just happen. It is thanks to the investment, creativity and hard work of these businesses that make our visitor economy so valuable, worth more than £2.5bn just to the West of England. While this sector is largely made up of many small businesses, together they are incredibly powerful and thoroughly deserve the recognition received this evening.” We would like to thank our visitors, supporters and all of our fantastic team for your support.
By Kim Boyd December 2, 2024
We are ecstatic to share that West Country Parks have been named the Hospitality and Tourism Business of the Year at the prestigious Sedgemoor Business Excellence Awards 2024. This award is intended to recognise the Hospitality & Tourism business that is the most successful in Sedgemoor, detailing what makes them stand out from other businesses and how they attract customers to the area. We were also named as finalists for the Sustainable Business Award in recognition of our efforts to reduce our businesses carbon footprint. Speaking about the awards, Roger Smith, General Manager at the Bridgwater Chamber of Commerce, said; 'This year, we’ve received a record-breaking number of high-quality entries, leading to 67 incredible finalists. This outstanding response highlights the immense talent, creativity, and innovation within our local business community'. Commenting after the awards dinner which was held at The Canalside in Bridgwater, David Tattersall, Group Manager at West Country Parks, commented; 'We are thrilled to have been nominated for two awards and it's fantastic to have won one! Our business has progressed a great deal over the last few years, and it's great to have had all of our hard work recognised.' We would like to thank our visitors, supporters and all of our fantastic team for your support. 
By Kim Boyd November 28, 2024
 We are thrilled to share that our family orientated holiday park, Riverside Holiday Village, was crowned winner of the Customer Choice Food Award for Family Fun Destinations at the staycation specialist’s 18th annual Awards – a celebration of the holiday parks, lodge resorts and boating locations in the company’s UK portfolio that have achieved the highest scores in independent guest satisfaction surveys throughout the 2024 season. Commenting after the awards were announced during a ceremony at the Hilton Metropole, in Birmingham David Tattersall, Group Manager at Riverside Holiday Village said: “It’s fantastic to be recognised for the quality of our food and it’s a testament to everyone on the team who works so hard to make sure our guests have the best possible experience when they stay with us. We are very aware that they place an enormous amount of faith in us when they choose where to go on holiday, so it’s great to know we’re getting it right." Speaking after presenting the award in front of more than 600 operators, industry suppliers and members of the Hoseasons team, Gemma Brown, General Manager at Hoseasons, said: “The team at Riverside Holiday Village are shining examples of the dedication and commitment needed to delight our guests and encourage the kind of positive reviews we know others look for when deciding where to spend their staycation. We are grateful for their continuing partnership in this our 80th year and wish them all the best for another successful season in 2025.”
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